Loaner while you wait
Over 400 scopes in inventory. Request one when you send your repair in — subject to availability.
Loaner FAQsFrom a simple angulation adjustment to a complete overhaul — rebuilt in our own flexible scope lab in San Antonio using high quality, OEM-compatible components.
Brands we service
Flexible endoscopes are highly advanced devices that are very expensive to replace. A single fluid invasion or a dropped scope can take a $30,000 instrument out of service. We help by providing expert-quality repairs that restore the scope to OEM specification instead of forcing a capital purchase.
We opened our dedicated flexible scope lab in 2022. That means angulation systems, bending sections, insertion tubes, light guides, CCD and fiber image bundles are all handled here — not shipped out to a subcontractor.
A flexible scope has to be opened to be evaluated properly. Unlike a rigid scope, most of what fails on a flexible is inside the insertion tube or the control body, where it cannot be seen or measured from the outside. Anyone who quotes a flexible repair without opening it is guessing.
So flexibles take longer to evaluate than our other work, and we do not put a 24-hour clock on them. We open the scope, test it on the bench, and quote it as soon as we know exactly what is wrong. If it needs in-depth troubleshooting — intermittent image faults and slow leaks are the usual culprits — we call you and tell you where we are rather than letting the scope go quiet.
Ask for a loaner when you send it in, and your schedule is covered while we do the work properly.
We regularly service flexible scopes from Olympus, Karl Storz, Stryker, Richard Wolf, Smith & Nephew, Arthrex, Covidien, ACMI/Circon and others. If your brand is not listed, call us at 888-845-0940 — we most likely handle it.
Your scope is logged in and routed to the right bench the day it arrives.
The scope is opened and bench-tested — the only way to find faults inside the insertion tube or control body. We quote as soon as the evaluation is complete.
Rebuilt in-house to OEM specifications using high quality, OEM compatible components.
Multi-point inspection and multiple QC checkpoints, then back to you under a 90-day warranty.
Over 400 scopes in inventory. Request one when you send your repair in — subject to availability.
Loaner FAQsAll parts and labor related to the service performed, for 90 days from the invoice date.
Warranty termsFedEx, UPS or DHL, domestic and international. We will confirm the shipping address before you send.
Shipping & contactOur technicians evaluate every instrument before quoting, so you know exactly what is wrong before you approve anything — with a loaner available while you wait.